Redeem a monocles Account Voucher#

If you bought a prepaid voucher or got one as a gift.

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Congratulations!#

Either you chose to buy this Voucher or got it gifted by someone else.

• If you want to redeem it, you'll need to either create a monocles account or if you already have one, login to redeem it for said account.

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How to redeem:#

1. Login to your monocles account.
   • If you don't have a monocles account, please create a new one beforehand.
2. Go to the Account Status page by opening account.monocles.eu.
3. Scroll down to "Redeem Voucher"
4. Enter the Voucher Code into the field labeled "Voucher Code:" next to it.
5. Click on send.
   • Your voucher code will be processed and if valid, the Subscription will be added to your Account.
   • If the voucher code is invalid or has already been redeemed, it will not be added to your account.
6. The Account Status Page will update shortly and reflect the added Subscription.

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Alternative Options#

XMPP Bot#

1. Login with your monocles chat account on any XMPP client.
   • We recommend monocles chat for ease of use.
2. Add account@monocles.chat to your contacts for that account.
3. Send a message from your monocles chat XMPP account to account@monocles.chat with the contents REDEEM [Voucher-Code].
   • Replace [Voucher-Code] with your Voucher Code.
4. If successful, the Bot will reply with Voucher redeemed..
5. To check the current Subscription and Expiry Date, simply send a message with the contents STATUS, and the bit will reply with the Subscription and it's expiry date. I.e. Monocles Full - paid until 2038-01-19.

eMail Bot#

1. Login with your monocles mail account on any eMail client.
   • We recommend monocles mail for ease of use.
2. Add account@monocles.eu to your contacts for that account.
3. Send a message from your monocles mail account to account@monocles.chat with the contents REDEEM [Voucher-Code].
   • Replace [Voucher-Code] with your Voucher Code.
4. If successful, the Bot will reply with Voucher redeemed..
5. To check the current Subscription and Expiry Date, simply send a message with the contents STATUS, and the bit will reply with the Subscription and it's expiry date. I.e. Monocles Full - paid until 2038-01-19.

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Known issues and Limitations#

You cannot redeem a voucher onto an account without being logged in.#

This is intentional as to prevent people from redeeming codes without consent or wasting them on deactivated accounts!

• If you want to gift someone an extension to their account, we recommend to eMail them the voucher to their monocles Account eMail instead with a link to this documentation attached.

Account Bots do not support PGP/MIME nor OMEMO.#

This is for technical reasons as of now.

• We do recommend to just delete the conversation / messages on your end, as the bots will delete theirs within 24 hours.